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Senior IT Service Management Asset, Configuration, and Discovery Specialist
hace 2 meses
We are seeking a highly skilled Senior IT Service Management Asset, Configuration, and Discovery Specialist to join our team at Resideo. As a key member of our IT organization, you will be responsible for ensuring the accuracy and currency of our Configuration Management Database (CMDB) and implementing effective Asset and Configuration Management and Discovery processes.
Key Responsibilities- Technical Expertise: Provide technical expertise in identifying, evaluating, and developing IT Service Management (ITSM) solutions that meet business requirements.
- ServiceNow Discovery: Experience implementing ServiceNow Discovery and automating tasks within the platform.
- Service Definitions and Governance: Create service definitions and provide governance to all ITSM processes.
- ITSM Functions and Interdependencies: In-depth understanding of all ITSM functions and interdependencies.
- Process Coordination: Coordinate the introduction of new or updated ITSM services.
- Prioritization and Time Management: Ability to manage multiple and conflicting priorities.
- Communication and Collaboration: Ability to work effectively with individuals at all levels of an organization.
- Problem-Solving and Analytical Skills: Excellent analytical and creative problem-solving skills.
- Communication and Documentation: Effective written and verbal communication.
- Software Proficiency: Proficient use of software programs such as Microsoft Office.
- Metrics and Reporting: Develop metrics to measure efficiency and effectiveness of the service catalog, delivery, and end-user experience.
- ServiceNow Experience: 2+ years of ServiceNow experience in a technical capacity.
- Education: Bachelor's Degree in Information Technology/Computer Science or related field.
- Relevant Experience: 10 years of relevant experience will be considered in lieu of a degree.
- Language Skills: Prior experience with advanced usage of the English language, inclusive of written and verbal communication.
- Clear Communication: Conveys information with clarity and directness, ensuring message is understood across diverse, global teams.
- Operations and Project Management: Operations/project management/client relations experience.
- Agile Methodologies: Awareness of agile methodologies.
- Continuous Improvement and Risk Assessment: Experience in continuous improvement and risk assessment.
- Business Acumen: Ability to translate and deliver on business needs.
- Complex Problem-Solving: Effectively demonstrates ability to deliver on complex situations or problems without guidance or supervision.
- Results-Oriented: Achieving 'fast and right' results in a matrixed environment.
- Interrelationship Identification: Quickly and accurately identifies even subtle interrelationships and patterns among a variety of problems and issues.
Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees.
