Network Management Support Specialist

hace 2 semanas


Xico, México Ciena A tiempo completo
About the Role

We are seeking an experienced Network Management Support Specialist to join our team at Ciena. As a key member of our support organization, you will be responsible for providing high-quality technical support to our global customer base.

Key Responsibilities
  • Provide system-level pre and post-sales support for CIENA's customer base, including answering incoming customer calls, testing, troubleshooting, and remote technical support for CIENA Network Management products.
  • Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
  • Work collaboratively with internal teams to identify and implement process improvements.
  • Utilize debug tools as well as lab research to advance customers' technical problems.
Requirements
  • A bachelor's degree in a technical field (e.g., Engineering, Computer Science) from a four-year college or university with zero to three years of related experience or an equivalent combination of education and experience.
  • Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools is required.
  • Basic problem-solving experience with operating systems, databases, and microservice knowledge would be an asset.
What We Offer
  • An estimated salary of $80,000 - $110,000 per year, depending on experience.
  • A competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • The opportunity to work with a dynamic and growing company that values its employees and promotes a culture of innovation and collaboration.
About Ciena

Ciena prioritizes a personalized and flexible work environment that empowers individual passions, growth, well-being, and belonging. We lead with humanity, driving business priorities alongside meaningful social, community, and societal impact.



  • Xico, México Cisco Meraki A tiempo completo

    Role OverviewWe are seeking a skilled Network Support Specialist to join our team. The ideal candidate will have a strong background in computer networking, excellent problem-solving skills, and the ability to communicate complex technical concepts effectively.


  • Xico, México Megaport A tiempo completo

    About the RoleMegaport is a global leader in Network as a Service (NaaS), changing the way businesses reach the cloud. As a Network Support Specialist, you will be responsible for supporting the Megaport customer base in addressing technical issues, account issues, and general inquiries via phone and web-based support platforms.This role is critical to...


  • Xico, México Ciena A tiempo completo

    **Job Summary**Ciena is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing system-level pre and post-sales support for our customer base.**Key Responsibilities**Provide customer support through various channels, including phone, email, and chat. Troubleshoot and...


  • Xico, México Mazet Sas De Cv A tiempo completo

    **Network Incident Resolution Specialist**We are seeking a skilled Network Incident Resolution Specialist to join our team at Mazet Sas De Cv. As a key member of our technical support team, you will be responsible for resolving network incidents promptly and efficiently.**Key Responsibilities**- Monitor network performance and identify potential issues-...


  • Xico, México Rad Data Communications, Ltd A tiempo completo

    **Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...


  • Xico, México Megaport A tiempo completo

    About MegaportMegaport is a leading provider of Network as a Service (NaaS) solutions, connecting businesses to the cloud and partnering with major technology companies.Job DescriptionWe're seeking an experienced CCNA-level technical specialist to join our Network Support Services team in Mexico City. As a key member of our global support organization,...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    About Cisco Systems, Inc.Cisco Systems, Inc. is a leader in the networking industry, providing innovative solutions for customers worldwide. Our mission is to enable people to connect, communicate, and collaborate effectively.Job DescriptionWe are seeking a highly skilled Network Support Specialist to join our team. In this role, you will be responsible for...


  • Xico, México Citi A tiempo completo

    Job OverviewCiti is seeking a highly organized and detail-oriented Document Management Support Specialist to join our team.This entry-level position provides operations support services, including record maintenance, storage, and retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team.


  • Xico, México Flo Networks A tiempo completo

    Flo Networks is a leading provider of telecommunications services between the United States and Mexico.As a Telecommunications Network Support Specialist, you will provide support, monitoring and customer service from the Flo Networks Network Operation Center. This position can be located in various locations across Mexico.The Role:**Responsibilities:**We...


  • Xico, México Adidas A tiempo completo

    Job Summary:We are seeking a highly skilled Transportation Management Specialist to join our Supply Chain team at Adidas. As a key player in our transportation network, you will be responsible for driving excellence in our logistics operations.Main Responsibilities:* Implement transportation strategies and programs to support our distribution and supply...


  • Xico, México Kyndryl A tiempo completo

    We are seeking a highly skilled Network Support Specialist to join our team at Kyndryl. As a key member of our technical staff, you will be responsible for installing, maintaining, and troubleshooting computer networks.This role is ideal for tech-savvy problem-solvers who are passionate about ensuring optimal network performance. If you have experience with...


  • Xico, México Compucom Systems, Inc. A tiempo completo

    At Compucom Systems, Inc., we are seeking a highly skilled IT Network Security Specialist to join our team. This individual will be responsible for implementing, maintaining, and managing our global network and security infrastructure.Key Responsibilities:Implement and maintain network and security infrastructure, both operationally and in support of key...


  • Xico, México Cisco Systems, Inc. A tiempo completo

    Cisco Systems, Inc. is seeking an exceptional IT Network Support Specialist to join our team in Mexico City. As a key member of our Support Team, you will provide top-notch technical support for our growing client and partner base, ensuring seamless network operations and resolving complex issues with Meraki products.Job OverviewThis role offers an exciting...


  • Xico, México Ericsson A tiempo completo

    Company Overview:Ericsson is a leading provider of telecommunications equipment and services. We are committed to pushing the boundaries of what's possible and building innovative solutions to some of the world's toughest problems.Job Summary:We are seeking an experienced Cloud Network Integration Specialist to join our team. The successful candidate will...


  • Xico, México Epam Systems A tiempo completo

    We are seeking a highly skilled network support engineer with expertise in Azure technologies to join our team at Epam Systems. This role offers the opportunity to work on complex network systems, ensuring their effective administration and troubleshooting any issues that may arise.As an Advanced Network Infrastructure Specialist, you will be responsible for...


  • Xico, México Flo Networks A tiempo completo

    Flo Networks is a leading telecommunications provider between the United States and Mexico, serving Fortune 1000 companies and major telecommunications and cable companies through a 35,000 km fiber optic network.We are seeking an experienced Network Operations Specialist to join our team in Mexico City. This role offers a competitive salary of approximately...


  • Xico, México Flo Networks A tiempo completo

    About the RoleWe are seeking a highly skilled Telecommunications Network Specialist to join our Managed Services Team at Flo Networks. This role can be based in Ciudad Juarez or Mexico City, Mexico.Key ResponsibilitiesProvide expert support for the analysis, design, engineering, and implementation of innovative network solutions.Work on complex problems and...


  • Xico, México Aveva A tiempo completo

    Aveva is a global leader in industrial software, delivering cutting-edge solutions to thousands of enterprises worldwide.We're the first software business in the world to have our sustainability targets validated by the SBTi and recognized for transparency and ambition in diversity, equity, and inclusion.This role provides a unique opportunity to gain...

  • IT Support Specialist

    hace 3 semanas


    Xico, México Ecovadis A tiempo completo

    We are seeking a highly skilled IT Support Specialist to join our team in Mexico. This is a full-time, permanent position that offers a competitive salary and a range of benefits.**About the Role:**As an IT Support Specialist, you will be responsible for providing high-quality technical support to users across the business. You will troubleshoot system and...


  • Xico, México Alcon A tiempo completo

    At Alcon, we're seeking a talented Global Network Infrastructure Specialist to join our team. This is a fantastic opportunity to make a real impact in shaping the future of eye care.Company OverviewWe've built a rich history of innovation and have helped shape the industry over the last 70 years. Our relentless passion to eliminate unmet medical needs drives...