Network Management Support Specialist
hace 2 semanas
We are seeking an experienced Network Management Support Specialist to join our team at Ciena. As a key member of our support organization, you will be responsible for providing high-quality technical support to our global customer base.
Key Responsibilities- Provide system-level pre and post-sales support for CIENA's customer base, including answering incoming customer calls, testing, troubleshooting, and remote technical support for CIENA Network Management products.
- Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner.
- Work collaboratively with internal teams to identify and implement process improvements.
- Utilize debug tools as well as lab research to advance customers' technical problems.
- A bachelor's degree in a technical field (e.g., Engineering, Computer Science) from a four-year college or university with zero to three years of related experience or an equivalent combination of education and experience.
- Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools is required.
- Basic problem-solving experience with operating systems, databases, and microservice knowledge would be an asset.
- An estimated salary of $80,000 - $110,000 per year, depending on experience.
- A competitive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- The opportunity to work with a dynamic and growing company that values its employees and promotes a culture of innovation and collaboration.
Ciena prioritizes a personalized and flexible work environment that empowers individual passions, growth, well-being, and belonging. We lead with humanity, driving business priorities alongside meaningful social, community, and societal impact.
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