Global Technical Support Engineer

hace 2 semanas


Xico, México Ciena A tiempo completo

**Job Summary**

Ciena is looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing system-level pre and post-sales support for our customer base.

**Key Responsibilities**

Provide customer support through various channels, including phone, email, and chat. Troubleshoot and resolve platform issues, performance issues, and configuration problems in a timely manner. Utilize debug tools and lab research to advance customers' technical problems. Document and maintain accurate records of customer interactions and technical issues. Collaborate with internal teams to provide customer feedback and contribute to the technical knowledgebase (KCS).

**Requirements**

Bachelor's degree in a technical field (e.g., Engineering, Computer Science) from a four-year college or university with zero to three years related experience or equivalent combination of education and experience. Foundational knowledge of network management systems, network protocols (e.g., SNMP), and performance monitoring tools. Excellent communications skill with the ability to communicate in the English language both verbal and written. Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. Ability to work independently and prioritize tasks effectively in a fast-paced environment.

**About Ciena**

Ciena is committed to building and fostering an environment in which our employees feel respected, valued, and heard. We value the diversity of our workforce and respect our employees as individuals. We do not tolerate any form of discrimination.



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