Customer Service Representative
hace 4 semanas
About ZIM Integrated Shipping Services
We are a global niche carrier with a unique approach, offering distinctive advantages to our customers worldwide. Our strategy focuses on providing stable and reliable services, tailored to meet the evolving needs of our clients.
We pride ourselves on being professionals with decades of experience and expertise in the container shipping business. Our team is dedicated to delivering premium services and solutions that set us apart from the competition.
The Z-Factor is an integral part of our culture, reflecting our commitment to innovation, agility, and personal touch. It's what drives us to exceed expectations and build lasting relationships with our employees and customers alike.
In this role as a Customer Service Representative, you will be at the forefront of our customer-centric approach, working closely with internal teams to ensure seamless communication and issue resolution. Your attention to detail and strong problem-solving skills will enable you to tackle challenges head-on, while your excellent communication skills will help you build trust with our valued customers.
Key Responsibilities:
- Verify load lists and discrepancies in seals
- Prepare and send invoices to customers
- Create and manage Bills of Lading
- Collaborate with Terminal teams to resolve issues
Requirements:
- Intermediate level of English proficiency
- Microsoft Office (Excel) intermediate skills
- Immediate availability for deployment
- Excellent teamwork and communication skills
Compensation and Benefits: We offer a competitive salary range of $40,000 - $55,000 per annum, commensurate with experience, plus additional benefits such as health insurance, paid time off, and opportunities for professional growth and development.
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