Multilingual Customer Service Representative
hace 1 mes
**Company Overview:**
Tres R is a leading company in the industry, offering exceptional services and opportunities for growth.
**Job Description:**
We are seeking a skilled Multilingual Customer Service Representative to join our team in Tijuana, Baja California. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, utilizing your excellent communication skills in English.
**Key Responsibilities:**
- Respond to customer inquiries via phone, email, or chat
- Resolve customer complaints in a professional and timely manner
- Provide product information and make recommendations to customers
- Meet sales targets and contribute to the growth of the company
**Requirements:**
- English B2 to C1 level (Conversational, ready to use)
- Basic computer skills
- Previous experience in bilingual customer service (Call center experience is a plus)
- Live in Tijuana, Ensenada, or Rosarito (Preferred if local)
**Benefits:**
- Estimated annual salary: $35,000 - $50,000 USD, depending on experience
- Legal benefits (IMSS, Christmas bonus, profit sharing, etc.)
- Private medical insurance (For minor medical expenses)
- Transportation assistance
- Payroll loans
- Internal credits
- 3 additional vacation days per year
- Free meals for the first 2 weeks
- Discounts at stores, restaurants, and schools
**Education and Experience:**
- Medium Superior education level
- Practicantes level of experience desired
**Departmental Function:**
- Customer Service
**Industry:**
- Call Centers / Telemarketing
**Skills:**
- Bilingue
- Customer Service
- Call Center
- Telephonic advisor
- Back Office
**Work Location:** Rio Tijuana
**Working Hours:** The schedule will be assigned during the interview. Here are some examples of shifts:
- Monday to Thursday: 6:00 AM - 4:00 PM, Friday: 6:00 AM - 2:00 PM
- Monday to Thursday: 7:00 AM - 5:00 PM, Friday: 7:00 AM - 3:00 PM
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