Multilingual Customer Service Representative

hace 1 mes


Tijuana, Baja California, México Tres R A tiempo completo

**Company Overview:**

Tres R is a leading company in the industry, offering exceptional services and opportunities for growth.

**Job Description:**

We are seeking a skilled Multilingual Customer Service Representative to join our team in Tijuana, Baja California. As a key member of our team, you will be responsible for providing top-notch customer service to our clients, utilizing your excellent communication skills in English.

**Key Responsibilities:**

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer complaints in a professional and timely manner
  • Provide product information and make recommendations to customers
  • Meet sales targets and contribute to the growth of the company

**Requirements:**

  • English B2 to C1 level (Conversational, ready to use)
  • Basic computer skills
  • Previous experience in bilingual customer service (Call center experience is a plus)
  • Live in Tijuana, Ensenada, or Rosarito (Preferred if local)

**Benefits:**

  • Estimated annual salary: $35,000 - $50,000 USD, depending on experience
  • Legal benefits (IMSS, Christmas bonus, profit sharing, etc.)
  • Private medical insurance (For minor medical expenses)
  • Transportation assistance
  • Payroll loans
  • Internal credits
  • 3 additional vacation days per year
  • Free meals for the first 2 weeks
  • Discounts at stores, restaurants, and schools

**Education and Experience:**

  • Medium Superior education level
  • Practicantes level of experience desired

**Departmental Function:**

  • Customer Service

**Industry:**

  • Call Centers / Telemarketing

**Skills:**

  • Bilingue
  • Customer Service
  • Call Center
  • Telephonic advisor
  • Back Office

**Work Location:** Rio Tijuana

**Working Hours:** The schedule will be assigned during the interview. Here are some examples of shifts:

  • Monday to Thursday: 6:00 AM - 4:00 PM, Friday: 6:00 AM - 2:00 PM
  • Monday to Thursday: 7:00 AM - 5:00 PM, Friday: 7:00 AM - 3:00 PM


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