Multilingual Customer Service Representative
hace 2 semanas
Viamericas is a leading international money transfer and financial services company with thousands of agent locations across the United States and over 100,000 locations in 50 countries.
We are seeking a skilled bilingual customer service representative to join our team at Viamericas. The ideal candidate will possess excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities.
The primary responsibility of this role will be to provide top-notch customer service via phone, addressing client inquiries, resolving issues, and offering accurate information. This position requires attention to detail, patience, and effective time management skills to handle multiple calls efficiently.
Our team provides fully paid training, transportation bonuses, comprehensive health benefits from day one, monthly quality and efficiency bonuses, three meals per week, job stability, and opportunities for growth within the company. We offer an excellent location, accessible to all public transportation options in Tijuana's Zona Rio area.
To succeed in this role, candidates must have:
Key Responsibilities:
- Enter customer data into our system
- Take inbound and outbound calls in English
- Provide detailed information and resolve client questions, requests, or concerns
Requirements:
- Advanced French language skills (intermediate level not sufficient)
- Excellent customer service skills
- Flexible schedule
- High school diploma required, previous customer service experience desirable
- Basic computer skills, proficiency in Microsoft Office, Windows, and Internet browsers
- Complete documentation: resume, address, INE, RFC, CURP, NSS, two letters of recommendation, and proof of Covid-19 vaccination
Estimated salary range: $40,000 - $60,000 per year, depending on experience and qualifications. Come work for industry leaders where you can grow your potential and develop as a professional in a dynamic environment.
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