Customer Service Liaison

hace 1 mes


Quintana Roo, México Marriott International, Inc A tiempo completo
Job Overview

We are seeking a skilled Telephone Operator to join our team at The St. Regis Kanai Resort Riviera Maya.

About the Role

This is a full-time position that involves answering, recording, and processing all guest calls, requests, questions, or concerns with a high level of professionalism and attention to detail.

The ideal candidate will be able to operate a telephone switchboard station, process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.

Responsibilities include advising guests of any messages received, monitoring busy or unanswered lines, checking back with callers on hold to update status, and offering to take a message.

The successful candidate will also receive, record, and relay messages accurately, completely, and legibly, activate/deactivate guest room message lights as appropriate, and instruct guests on how to access the internet.

Requirements
  • Able to stand, sit, or walk for an extended period of time
  • Enter and locate information using computers and/or POS systems
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Benefits

As a valued member of our team, you will enjoy:

  • A competitive estimated salary of $40,000 - $60,000 per year, based on location and experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Opportunities for career growth and professional development
About Us

Marriott International, Inc. is a leading hospitality company with a portfolio of brands that includes St. Regis Hotels & Resorts. We are committed to delivering exquisite experiences to our guests and providing exceptional service to our team members.



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