Technical Support Specialist

hace 3 días


Zapopan, Jalisco, México Oracle A tiempo completo

Key Responsibilities:

L1 Support, monitoring of the performance and proactive thresholds for the Oracle SSC Customers

This includes, but is not limited to:

Monitor Oracle Cloud Management Dashboards for OCI customers. Acknowledge alerts and inform customers of critical issues. Partnering with our SSC teams to provide solutions to customers

Requirements:

- Technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA Or functional degree + technical higher degree

- Understanding of alerts and support lifecycle events

- Outstanding analytical skills

- Customer service skills

- Multitasking skills Bilingual in English and Spanish

As a member of the Advance Customer Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As an Associate Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Your primary task will be to provide level one support to customers who contact the Oracle Solution Center and maintain high level of customer satisfaction while meeting guidelines (mostly through electronic means).



  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary: We are seeking a skilled Technical Support Specialist to join our Oracle SaaS Cloud Central team. As a Technical Support Specialist, you will be responsible for providing post-sales technical support for all SaaS Cloud Administrative activities, including environment refreshes, planned and unplanned outages, and SaaS Cloud Portal features and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Overview**We are seeking a highly skilled Technical Production Support Specialist to join our team at Oracle. As a key member of our APP SRE / Production Support team, you will play a crucial role in supporting TPM Application from the sustaining engineering point of view.**Job Responsibilities**As a Technical Production Support Specialist, your primary...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking an experienced Technical Support Specialist to join our team, providing top-notch support and solutions to our customer base while championing their needs.


  • Zapopan, Jalisco, México Oracle A tiempo completo

    At Oracle, we are seeking a highly skilled and experienced Technical Support Specialist to join our IT-Support organization. As a key member of our team, you will be responsible for providing technical assistance to employees 24x7x365.This role involves resolving technical questions regarding system hardware, operating systems, applications, and networks....


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Summary:**We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a key member of our support organization, you will play a critical role in delivering exceptional customer experiences and resolving complex technical issues.**Key Responsibilities:Provide timely and effective support to customers via phone, email, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About the JobWe are seeking an experienced Technical Oracle Support Specialist to join our team. As a key member of our support organization, you will be responsible for providing expert technical guidance and support to our customers.Job DescriptionThe successful candidate will have 4+ years of experience in providing technical customer support, with a...


  • Zapopan, Jalisco, México BlueOptima A tiempo completo

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team at BlueOptima. The ideal candidate will be responsible for providing top-notch technical support to our customers, troubleshooting complex issues, and ensuring a smooth user experience.Key Responsibilities:Respond to customer inquiries via...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance to customers, OEMs, and VARs for issues related to the installation, maintenance, and use of Oracle products.Key Responsibilities:Provide technical support...


  • Zapopan, Jalisco, México Blueoptima A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at BlueOptima. Located in Guadalajara, Mexico, this role offers an exciting opportunity to work with a global company that provides industry-leading objective metrics in software development.The ideal candidate will have a strong background in IT support, with hands-on experience...


  • Zapopan, Jalisco, México Hcltech A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team in Zapopan, Jalisco, México. As a key member of our IT department, you will play a critical role in providing exceptional technical support to our clients.


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at Oracle. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring their issues are resolved efficiently and effectively.Estimated Salary: $65,000 - $85,000 per yearKey Responsibilities:• Diagnose and troubleshoot complex...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is seeking a skilled Technical Support Specialist to join its IT-Support organization. This role requires providing technical assistance to employees 24/7, with a focus on resolving complex system issues.Job OverviewThe successful candidate will be responsible for troubleshooting and resolving technical questions related to system hardware, operating...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our IT-Support organization at Oracle. This position is designed to provide technical assistance to employees, focusing on resolving complex technical issues related to system hardware, operating systems, applications, and networks.ResponsibilitiesServe as the first point of...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    About OracleAs a global technology leader, Oracle is responsible for delivering innovative solutions that help our customers achieve their business goals. We offer a comprehensive range of products and services that enable businesses to streamline operations, improve customer experiences, and drive growth.Salary Range: $60,000 - $80,000 per yearAbout the...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Oracle is a leading provider of enterprise software solutions, and we are seeking an experienced Expert Technical Support Specialist to join our team. This role is ideal for individuals with a strong passion for problem-solving and excellent communication skills.Job Summary:We are looking for a highly skilled technical support specialist to provide...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Title: Technical Support Specialist for OracleAbout the Role:We are seeking an experienced IT support professional to join our team as a Technical Support Specialist. In this role, you will be the primary point of contact for Spanish-speaking clients seeking technical assistance and support.Key Responsibilities:Provide exceptional customer service to...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAs a Technical Support Specialist with Oracle, you will play a key role in delivering exceptional post-sales support and solutions to our customers. Your focus will be on resolving non-technical customer inquiries via phone and electronic means, as well as providing technical assistance and troubleshooting for our applications and technologies.Key...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Technical Support Position OverviewAs a member of the Oracle IT-Support organization, your focus is to deliver technical assistance to employees 24x7x365. This role involves resolving technical questions regarding system hardware, operating systems, applications, and networks. You will be the primary point of contact for IT-support to Oracle employees,...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking an experienced Senior Technical Support Analyst to provide expert support for our logistics products in Oracle's E-Business Suite.