Collections Specialist
hace 2 días
Key Responsibilities:
* Manage collection activities for assigned accounts, brokers, and agents
* Provide exceptional customer service and resolve situations presented by producers, insured, and internal clients
* Analyze and reconcile premium receivables, special accounts, and cash transactions
* Collaborate on collections projects and perform prior cancellations of policies
* Identify and register payment transactions for assigned accounts/agents
* Generate manual invoices for managed accounts or system incidents
* Prepare reports for assigned portfolios
* Monitor and apply stand-alone cash
* Perform general ledger account analysis
* Process cancellation and reinstatement notices
* Communicate and train producers and distribution teammates
* File and organize collections department information
* Support financial internal and external audits
Requirements:
* Bachelor's degree in Business or a related field
* At least 1 year of experience in the insurance industry
* Negotiation skills
* Proactive and resilient
* Excellent written and verbal communication skills
* Analytical skills and attention to detail
* Excellent teamwork skills
* Conflict management skills
* Basic or intermediate English language skills
* Proficient in MS Office suite products, especially Excel and Word
Benefits:
* AIG offers a range of employee benefits and resources to support your health, savings, financial protection, and wellbeing
* We provide a variety of leaves for personal, health, family, and military needs
* Our "Giving Back" program allows you to take up to 16 hours a year to volunteer in your community
* We offer tuition reimbursement for eligible employees to enhance their education, skills, and knowledge
If you are a motivated and detail-oriented individual with a passion for collections and customer service, we encourage you to apply for this exciting opportunity at AIG.", "lang_code": "en-US"}
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