Technical Deployment Specialist
hace 3 días
About ThousandEyes
ThousandEyes, a Cisco business unit, empowers organizations to understand their network by delivering a collective view of the Internet, cloud, and SaaS platforms. This platform helps enterprises and service providers collaborate to identify problems before they impact revenue, brand reputation, or employee productivity.
Cisco's acquisition of ThousandEyes in August 2020 solidified its position within the Network Services Business Group. ThousandEyes is now a foundational component of Cisco's Observability business.
About the Role
This role involves engaging with customers to deliver exceptional enablement, implementation, and optimization services for their ThousandEyes deployment. As a technical expert, you will plan, implement, and document monitoring services, provide end-user training, and optimize customer environments. Your expertise should span ThousandEyes products, monitoring systems, core network architecture, and project management.
You will be responsible for guiding customers through deploying and implementing the ThousandEyes product efficiently and cost-effectively. Additionally, you will engage with customers to deliver product implementation and integration services, lead multiple projects concurrently, and contribute to best practice creation and maintenance.
Requirements
- A strong 'customer-first' attitude is essential.
- Bachelor's or advanced degree in a technical field or equivalent working experience.
- At least 3-5 years of experience in a customer-facing role.
- Project management and consulting experience are required.
- Familiarity with network and application protocols (Cisco/Juniper certification preferred).
- Experience with Cloud/SaaS software products and maintaining or implementing LAN/WAN environments is beneficial.
- Familiarity with web technologies, including REST APIs, is essential.
- Proficiency in at least one programming language (Java, Python, JavaScript, etc.) is required.
- Excellent communication and problem-solving skills are necessary.
- Deep technical acumen and ability to prioritize tasks in tight timeframes are crucial.
Salary: $120,000 - $180,000 per year, depending on location and experience.
About Us
Cisco values diversity and believes that everyone has something to offer. We're committed to unlocking potential and creating a positive impact through our work. If you're interested in this role, please apply even if you don't meet every qualification. Research shows that people from underrepresented groups often doubt their candidacy due to imposter syndrome.
We're an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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