Customer Service Liaison

hace 2 semanas


Xico, México Lluch Essence A tiempo completo

Job Summary

At Lluch Essence, we are seeking a highly skilled Customer Service Liaison to join our team. This individual will be responsible for serving as the primary point of contact between our customers, commercial department, and supply chain teams.

Key Responsibilities

  • Creation of commercial offers in our system based on customer requirements
  • Receipt, management, and registration of sales orders in SAP, including creation, confirmation, tracking, and stock updates
  • Stock control, including analysis and allocation of incoming stock in the warehouse
  • Management and follow-up of sample orders
  • Support and resolution of customer complaints, incidents, and returns
  • Consolidation of loads according to orders in progress
  • Creation and follow-up of customer contracts in the system, including periodic review
  • Maintenance and update of customer database in SAP
  • Proactive communication with customers regarding deadlines, delays, stock availability, and other relevant information
  • Handling and sending of specific product and order-related documentation, including letters of credit, certificates of origin, invoices, and technical documentation

Requirements

  • Superior degree in business, international trade, or a related field
  • Advanced knowledge of the Office package
  • Knowledge of SAP or other ERP systems
  • Knowledge of international trade, including INCOTERMS and international transport/export management
  • Very advanced Spanish language skills, with intermediate English skills and the ability to communicate in another foreign language at an advanced level

Preferred Qualifications

  • Experience in a similar position, with a minimum of 2 years of relevant work experience

What We Offer

At Lluch Essence, we offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for customer service and international trade, we encourage you to apply for this exciting opportunity.



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