Customer Support Liaison
hace 1 día
About This Role:
HighLevel Inc. is seeking a skilled Customer Support Representative to join our team. As a remote opportunity, this position requires applicants residing in Mexico. We are looking for a dedicated individual with strong technical aptitude, analytical skills, and excellent customer service attitude.
Responsibilities:
- Act as a technical resource to our customer base for HighLevel's suite of software features.
- Troubleshoot product issues and provide exceptional customer service.
- Work directly with other support team members to resolve customer issues.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Establish priorities and communicate rationale and timeframe clearly to customers.
- Suggest articles to the knowledge base to promote self-help for our customers.
- Be readily available to assist customers via Zoom video calls and address their questions or concerns.
Requirements:
- 2+ years of prior technical support experience in a product-based organization.
- Strong technical aptitude, analytical, and troubleshooting skills.
- Excellent customer service attitude and the ability to be a team-player.
- Fluent in English and demonstrated verbal and written communication skills.
What We Offer:
At HighLevel Inc., we value diversity and are committed to inclusive hiring/promotion practices. We foster an environment where employees can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way.
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