IT Service Delivery Team Lead
hace 1 semana
**Job Summary**
We are seeking a highly skilled IT Service Delivery Team Lead to join our technical operations team at Pagepersonnel in Guadalajara. As a key member of our team, you will be responsible for leading the day-to-day operation of our IT ServiceDesk in a fast-paced environment.
**Company Overview**
Our company specializes in medical technology, focusing on innovative wearable devices designed to improve the quality of life for people managing chronic conditions. We are committed to delivering exceptional customer experiences and require a talented IT professional to support our mission.
**Key Responsibilities**
The successful candidate will be responsible for monitoring the ITSD team workload, reassigning tasks to balance workloads, ensuring incidents and requests are escalated properly, and providing technical support for all IT equipment, including systems, applications, and servers.
Additionally, you will ensure that all relevant team processes are documented, made available, and adhered to, as well as provide training workshops and individual coaching to ensure the teams are fully trained in IT Service Management processes.
**Requirements**
To be successful in this role, you will need a Bachelor's degree or higher (or directly relevant military service assignments) and a minimum of 5 years' experience in IT Desktop Support/Help desk roles. You will also need excellent Windows and server support skills, strong experience with using and administrating VMWare/Work Space One or Microsoft Intune, and ITIL v3/v4 certification (a plus).
**Salary and Benefits**
This is a competitive salary position with an estimated annual salary of $80,000-$110,000, depending on experience. Our comprehensive benefits package includes family major medical, dental, and life insurance, 20 days Christmas bonus, vacation bonus, food vouchers, savings fund, certifications, education bonuses, and work-from-home bonus.
**What We Offer**
We offer a dynamic work environment, opportunities for professional growth and development, and a collaborative team culture. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity to join our team.
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