AR Collections Specialist
hace 1 semana
We are seeking a highly skilled AR Collections Agent to join our team in Mexico City, Mexico or Santos, Brazil. As a key member of our Global Service Center (GSC), you will play a critical role in managing our collections process and providing exceptional customer service to our clients.
Key Responsibilities- Review statements of account and ensure accurate attention to detail and compliance with SLAs and client requirements.
- Identify invoices outstanding and generate call lists/priority lists on a daily basis.
- Review on-account payments and advise the OTC team on payment application.
- Act as the communication interface between OTC, disputes, and other departments.
- Escalate high-risk customers to Managers for treatment.
- Monitor payment application and supply relevant updates to the OTC team.
- Monitor disputes and respond to customer inquiries in a timely and accurate manner.
As an AR Collections Agent with Maersk, you will have the opportunity to work with a diverse and talented team, develop your skills and expertise, and contribute to the success of our organization. We offer a competitive compensation and benefits package, as well as ongoing personal and professional development initiatives.
Requirements- At least 2 years of experience in B2B collections and/or order-to-cash processes.
- Previous experience in sales or customer service in call centers and/or as BPO is preferred.
- English Level (Oral and written): B2 - C1 (Required).
- Academic background in Finance, Accounting, Commercial degrees, or related fields.
- Proficient in MS Excel.
- SAP experience is highly preferred.
Maersk is committed to a diverse and inclusive workplace, and we welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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