Senior AR Collections Specialist
hace 4 semanas
We are seeking a highly skilled Senior AR Collections Specialist to join our team at Warner Bros. Discovery. As a key member of our Order to Cash process, you will be responsible for managing assigned portfolios, analyzing and resolving variances, and compiling lists of necessary adjustments with backup documentation.
Our ideal candidate will have 3-5 years of experience in Account Receivables reconciliations/Collections, with a strong understanding of the Order to Cash process and excellent communication skills. You will work closely with internal stakeholders and customers to resolve complex issues and effectively handle difficult customer invoicing requests.
Key Responsibilities- Manage assigned portfolios by analyzing, resolving all variances, and compiling a list of necessary adjustments with backup documentation.
- Support collections process in such a way to help meet or exceed established monthly and yearly collection goals through timely invoice resolution and directing cash applications.
- Communicate discrepancies and coordinate any corrections needed with internal teams. Provide updates to senior leadership on payments.
- Communicate and work to resolve complex issues and effectively handle difficult customer invoicing requests to maximize productivity, payment resolution and effectiveness.
- Identify and facilitate resolution with customers for non-payment and provide guidance on complex issues for problem resolution including short-pay, credits, and open invoices.
- Follow up with customers regarding past-due payments and open cash on account. Assist with incoming customer payment allocation requests.
- Process and reconcile account receivables and remittances. Ensure that collections targets are met or exceeded monthly. Prepare the statement of accounts for customers and regularly follow up for payments.
- Build effective global working relationships with internal and external clients, including BPOs.
- Maintain contact information and customer specific instructions for accounts in portfolio and assist with invoice delivery as needed.
- Follow up on remittances with customers and understand adjustments in payments like withholding tax and foreign tax exchange issues.
- Create and analyze AR aging reports. Address payment issues like double payments or other discrepancies. Identify and facilitate improvements in the A/R processes through technology or procedural improvements.
- Maintain documentation for compliance reporting and audits.
- Fluent in English.
- 3 to 5 years' experience in Account Receivables reconciliations/Collections.
- Bachelor's degree in accounting or finance or related field is preferred.
- Quick problem solver, team player, good time management skills.
- Excellent listening, oral, and written communication skills.
- Experience in SAP ERP preferred.
- Great organizational and interpersonal skills.
- Self-motivated with the ability to self-manage to meet competing deliverables.
- High level of analytical skills and problem-solving skills.
- Complete understanding of the Order to Cash process.
- Working knowledge of Microsoft Office products (Outlook, Word, PowerPoint).
- Ability to work independently, creatively, and efficiently.
- Proven track record in meeting deadlines.
Warner Bros. Discovery is a global leader in the media and entertainment industry, with a portfolio of iconic brands and beloved franchises. We are committed to creating a diverse and inclusive workplace that reflects the world we serve.
We are an equal opportunity employer and welcome applications from qualified candidates who share our values and are passionate about delivering exceptional results.
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