Account Specialist

hace 1 mes


Mérida, Yucatán, México Boldr A tiempo completo
About Boldr

Boldr is a global B-Corp dedicated to delivering exceptional client experiences while creating access to meaningful work in communities worldwide.

We are a diverse team united by our desire to connect people with common values and drive bold impact.

Our Values
  • Authenticity is the foundation of our meaningful connections.
  • Curiosity drives our best work.
  • Dynamism fuels our growth.
  • Ambitious Vision combined with Operational Excellence ensures our success.
  • Empathy is at the heart of our great partnerships.
About the Role

The Sales Representative role is a support and sales position responsible for lead generation, administrative support for account executives, and coordination of project operations functions within the company.

This role touches many aspects of the organization, making it a foundational position that allows motivated and qualified team members to progress in their careers into sales, design, operations, or customer success.

You will have the opportunity to learn sales skills and prospecting, design theory, planning, and operations processes.

What We're Looking For

We are seeking impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose.

We expect our team members to become our ultimate partners to success by always giving their best, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

Key Responsibilities
  • Maintain accurate task and follow-up actions on all deal-related activity as it relates to outstanding invoices, install dates, COI's, changes, and delivery information between sales and operations.
  • Responsible for managing and improving the "Job Scope" entry process into Airtable and Eames, acting as 1st-level escalation for errors.
  • Support the sales and account management team with deal activities such as collection of payment info, updating CRM data, customer service inquiries, and interface with design operations and scheduling.
  • Clean and maintain prospecting lists for marketing and segmentation.
  • Manage all inbound lead inquiries via phone and internet forms, conduct initial qualification of customer needs, and address questions, and route internally as appropriate.
  • Enter leads into CRM on qualified projects and assign to sales team members based on lead-rotation and distribution schedule.
  • Outbound lead generation on new market listings, and stale properties: ISR daily will focus on outbound emails to agents who have new listings or listings that are on the market that have not been staged by the company.
  • Using the CRM and email templates, ISR will conduct outreach, add new agents to the database, and qualify listings for the sales team.
  • Maintenance of all Customer data, including dates, addresses, projects, broker affiliations, and billing/invoicing details with the Salesforce CRM.
  • Develop an active portfolio of agents, developers, and new home-builders in any target market, as directed by Sr. Managers or VPs.
Requirements

YOU ARE...

  • Curious and authentic, just like us.
  • An analytical and critical thinker, with an eye for even the most minute of details.
  • Passionate about client satisfaction.

YOU HAVE...

  • Experience with Salesforce or other fully integrated CRM or ERP.
  • 2-4 years of customer service experience in handling inbound qualification and outbound lead management as well as interface with the rest of the sales team.
  • Experience with Google Workspace environment including sheets, slides, and drive.
  • Ability to multitask and prioritize key deliverables over day-to-day operational challenges.
  • 5 years of applicable work experience.
  • Secondary Degree with transferable skills or comparative work experience and or certification.
Benefits
  • Law Benefits
  • Private Health Insurance
  • Paid Time Off
  • Training
  • Life insurance
  • Mental Health Support
  • Learning and Development Programs


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