Customer Service Team Lead
hace 2 semanas
Job Title: Customer Service Team Lead
About the Role:
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at WorldStrides. In this role, you will be responsible for leading a team of customer service representatives and providing exceptional support to our customers through various channels.
Key Responsibilities:
- Lead a team of customer service representatives and provide guidance and training to ensure they have the skills and knowledge needed to succeed in their roles.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to resolve customer issues and improve overall customer experience.
- Provide coaching and feedback to team members to help them improve their performance.
- Maintain accurate records of customer interactions and use data to inform decision-making.
- Stay up-to-date with industry trends and best practices in customer service.
- Foster a positive and inclusive team culture that encourages collaboration and open communication.
Requirements:
- 3-5 years of experience in customer service or a related field.
- Proven leadership skills and ability to motivate and inspire a team.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Proficient in computer skills and experience using a CRM system.
- Availability to work flexible hours, including weekends and holidays.
- Positive attitude and willingness to learn and grow with the company.
Compensation and Benefits:
The salary for this role is approximately $55,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including health insurance, 401(k) matching, and paid time off.
About WorldStrides:
WorldStrides is a leading provider of educational travel programs for students and adults. We are committed to providing high-quality experiences that foster personal growth and development. Our team is passionate about making a difference in the lives of our customers and employees.
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