Field Account Manager

hace 7 días

Xico, México Lexisnexis Risk Solutions A tiempo completo

About the Role

The Field Account Manager is a sales position responsible for Customer Relationship and Retention for LexisNexis Risk Solutions products and solutions in an assigned territory or industry-specific vertical. This role will be responsible for identifying upsell and cross-sell opportunities of existing Customers, working with the Sales and Professional Services Team to bring deals to closure as well as monitoring accounts for renewals.

Key Responsibilities

  • Responsible for Customer relationship and retention
  • Proactive selling and retention of products to existing customers in order to achieve and exceed established sales revenue and other performance targets
  • Conducting appropriate consultative selling processes including product demonstrations, presentations and tender responses
  • Retain and grow key services within existing customer base
  • Actively monitor Customers for renewal
  • Engage with Customers to limit cancellations
  • Provide Customers training in an ad hoc fashion or coordinate with corporate trainers as needed
  • Create and provide usage reports to customers
  • Facilitate document translations as needed
  • Liaise with internal teams to resolve customer issues
  • Assist Customers with Account Payment activities such as completion of Tax Withholding paperwork and basic invoice queries
  • For select products only – Perform model calibrations at level 1 to ensure best performance and escalate to Decision Science at level 2 as needed. Support Implementation Projects.

Qualifications

  • Required level of education: BS / BA or equivalent
  • Ability to close a sale
  • Work experience in a professional sales environment is desirable
  • Strong organizational, time management and forecasting skills
  • Understanding of professional research process and having the ability to quickly develop an in-depth understanding of LexisNexis Risk Management products and solutions, and how they apply to the customer's needs.
  • Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
  • Able to work as part of a team, accomplishing mutual team goals
  • SalesForce knowledge is a plus

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