Technical Support Specialist

hace 7 días


Guadalajara, Jalisco, México Ntt Data A tiempo completo

About Us
NTT DATA Services is a global leader in digital transformation and business process services. We help clients manage the challenges of an ever-changing world through innovative IT-enabled solutions and expertise in industries including healthcare, financial services, manufacturing, retail, and more.

About the Role
We are currently seeking a Technical Support Specialist - Part Time to join our team in Guadalajara, Mexico. As a member of our technical support team, you will be responsible for providing general L1 support for hardware and MS Office packages, as well as advance technical support for in-house applications and developments.

Responsibilities
* Provide technical support via phone, email, or other channels to customers with issues related to hardware, software, and other IT-related problems.
* Troubleshoot and resolve technical issues in a timely and efficient manner, escalating complex issues to senior technicians or other support groups as needed.
* Document all interactions with customers, including troubleshooting steps and detailed descriptions of incidents and requests.
* Collaborate with other teams to identify and address root causes of recurring issues.

Requirements
* 6 months of experience in customer service or technical support role.
* Advanced English language skills.
* Availability to work 22.5 hours per week.
* Strong analytical and problem-solving skills, with ability to troubleshoot complex technical issues.
* Excellent communication and interpersonal skills, with ability to interact effectively with customers and colleagues.

Benefits
* Competitive salary: $13.50 USD per hour (based on 40 hours/week)
* Grocery tickets: 12% of base salary
* 30 days of Christmas bonus
* 10 days of vacations
* 50% Vacation bonus
* Savings Funds
* 5 personal days per year
* Medical insurance (You and your family)
* Life insurance
* Dental Insurance
* Discounts with selected Optics
* Opportunity to grow in the company



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