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Customer Support Representative
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Job Summary
Believe is seeking a highly skilled and experienced Customer Support Specialist to join our team. As an Artist Support Specialist, you will work directly with our artists to help them distribute their music online, answer their questions, and resolve any issues they have about our service.
Key Responsibilities
- Provide exceptional customer service to our artists, responding to their inquiries and resolving any issues they may have with our service.
- Work closely with our team to ensure that our artists receive the best possible support and service.
- Collaborate with our internal teams to resolve any technical issues or concerns that may arise.
- Develop and maintain a deep understanding of our service and its features, in order to provide accurate and helpful information to our artists.
- Stay up-to-date with industry trends and developments, in order to provide the best possible support and service to our artists.
Requirements
- Fluent in English and Spanish.
- At least one year of experience working in an office and/or customer service.
- Strong communications skills: written, verbal, and interpersonal.
- Working knowledge of Mac and the Microsoft Office Suite.
- Ability to work well independently, and as part of a team.
- A basic understanding of the digital music industry is a plus.
- Experience with Zendesk is a plus.
