Major Incident Manager, Enterprise Cloud Services, Monterrey
hace 2 semanas
Job Summary
We are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers and business operations.
Key Responsibilities
- Manage and resolve complex technical issues that impact our customers and business operations
- Collaborate with cross-functional teams to identify and resolve root causes of incidents
- Develop and implement incident management processes and procedures to ensure timely and effective resolution of incidents
- Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to manage and resolve incidents
- Stay up-to-date with industry trends and emerging technologies to ensure our incident management processes and procedures are aligned with best practices
Requirements
- 10+ years of experience in IT, with a focus on incident management and technical support
- Proven track record of managing and resolving complex technical issues
- Strong technical skills, with a focus on cloud computing and enterprise software
- Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
- Strong problem-solving and analytical skills, with the ability to identify and resolve root causes of incidents
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Major Incident Manager looking for a new challenge, we encourage you to apply.
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