Major Incident Lead Escalation Officer

hace 17 horas


San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo
Job Title: Major Incident Lead Escalation Officer

At SAP, we're looking for a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you'll be responsible for leading the incident escalation process, ensuring the fastest possible restoration of services in case of downtime or degradation.

Key Responsibilities:
  • Manage and coordinate all necessary activities to solve major incidents, including technical units and 3rd party vendors.
  • Act as a single point of contact for all stakeholders involved in the restoration process.
  • Define work streams for technician investigation and communicate with management about impact, root cause, and resolution steps.
  • Report and summarize main facts about the issue in the incident report and pre-fill necessary fields in the RCA document.
Requirements:
  • 7+ years of professional IT experience, with a minimum of 3 years in IT Infrastructure functions.
  • Experience in project management or leading virtual teams.
  • Strong communication skills and ability to provide clear and assertive communication.
  • Subject matter expert in incident management process and major incident process.
About SAP:

SAP is a market leader in end-to-end business application software and related services. We help over 400,000 customers worldwide work together more efficiently and use business insight more effectively. Our culture of inclusion, focus on health and well-being, and flexible working models ensure that everyone feels included and can run at their best.

We're proud to be an equal opportunity workplace and an affirmative action employer. We're committed to unleashing all talent and creating a better and more equitable world.



  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerSAP is seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery (GCID) team. As a key member of our incident management team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and maintaining...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and maintaining a high level of...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerAt SAP, we're seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery (GCID) team. As a key member of our Major Incident Management Team, you'll play a critical role in ensuring the fastest possible restoration of services in case of service downtime or...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerJoin SAP's Global Cloud Infrastructure Delivery team as a Major Incident Lead Escalation Officer. In this role, you will be responsible for managing and coordinating major incident escalation efforts from start to finish.Key Responsibilities:Own major incident escalation efforts from start to finishAct as...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and providing...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job Title: Major Incident Lead Escalation OfficerAbout the Role:We are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our incident management team, you will be responsible for leading the escalation of major incidents, ensuring timely and effective resolution, and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for managing and coordinating major incident escalation efforts from start to finish.Key ResponsibilitiesAct as a single point of contact for all involved stakeholders in...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled and experienced Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and coordinating with internal units and external...


  • San Pedro Garza García, Nuevo León, México SAP SE A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team at SAP SE. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and providing exceptional communication to our customers...


  • San Pedro Garza García, Nuevo León, México Sap A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our team at SAP. As a key member of our Global Cloud Infrastructure Delivery (GCID) team, you will be responsible for leading the resolution of major incidents and ensuring the fastest possible restoration of services.Key ResponsibilitiesManage and coordinate all...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for leading the escalation of major incidents, ensuring the fastest possible restoration of services, and coordinating with internal units and external partners to...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummarySAP SE is seeking a highly skilled and experienced professional to join our Global Cloud Infrastructure Delivery (GCID) team as a Major Incident Lead Escalation Officer. This role is responsible for leading the incident management team in resolving critical issues that impact our cloud infrastructure services.Key ResponsibilitiesManage and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Lead Escalation Officer to join our Global Cloud Infrastructure Delivery team. As a key member of our team, you will be responsible for managing and coordinating the resolution of major incidents, ensuring the fastest possible restoration of services.Key ResponsibilitiesManage and coordinate all...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Job SummaryWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers and business operations.Key ResponsibilitiesManage and resolve complex technical issues that impact our customers and...


  • San Pedro Garza García, Nuevo León, México Sap Se A tiempo completo

    Job Title: Major Incident Manager, Enterprise Cloud ServicesAt SAP, we empower our employees to bring out their best. Our company culture is built on collaboration and a shared passion to make a positive impact. We focus on building a foundation for the future and creating a workplace that values diversity, flexibility, and purpose-driven work.The TeamThe...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    Unlock Your Potential as a Major Incident ManagerSAP is seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team. As a key member of our technical operations team, you will be responsible for managing major incidents and ensuring the smooth operation of our HANA Enterprise Cloud (HEC) services.Key Responsibilities:Manage...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleThe Enterprise Cloud Services (ECS) Delivery Technical Operations team at SAP is seeking a skilled Major Incident Manager to join their team. As a Major Incident Manager, you will be responsible for managing and resolving complex technical issues that impact our customers' experience. You will work closely with cross-functional teams to...


  • San Pedro Garza García, Nuevo León, México SAP A tiempo completo

    About the RoleWe are seeking a highly skilled Major Incident Manager to join our Enterprise Cloud Services team at SAP. As a Major Incident Manager, you will be responsible for managing and resolving complex technical incidents that impact our customers' business operations.Key ResponsibilitiesManage and resolve complex technical incidents, ensuring minimal...