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Customer Success Associate

hace 2 meses

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

About the Role:

We are seeking a highly motivated and experienced Associate Customer Success Executive to join our team at Thomson Reuters. In this role, you will be responsible for closing renewals and upsell opportunities for assigned geography and/or for leads assigned as part of a pooled resource group.

Key Responsibilities:

  • Identify the best virtual channel for engagement with customers
  • Validate customer needs, shape product plans, and drive sales to close
  • Support in developing and executing territory growth strategies
  • Possess core knowledge across products within the subsegment and engage Sales Specialists where deep product expertise is required to drive to close
  • Understand specific customer archetypes and needs which are most prevalent within the subsegment and territory
  • Focus on driving retention and achieving renewal targets by engaging existing customers during the renewal window
  • Use an automated and insight-driven Salesforce workflow to progress deals
  • Nurture opportunities and move more renewals outside the 'digital first' selling scenarios to close for: existing 'non-named' account renewals and existing 'non-named' incremental sales (upsell)
  • May lead and be accountable for straightforward projects and associated teams.
  • Provides input to the objectives and goals of the department.
  • Responsible for managing own time and responsibilities.
  • May participate in complex projects that affect a Business Unit or regional area.
  • May train or mentor colleagues

About You:

We're looking for a candidate with a strong background in Customer Success, Customer Service/Support, SaaS Implementation, and opportunity management. You should have a proven track record of managing to a monthly quota (including renewals, upsells, and price uplifts) and possess financial/commercial acumen. Advanced verbal and written English communication skills are essential, as well as strong interpersonal skills and relationship-oriented abilities.

What We Offer:

  • A hybrid work model with flexible working hours
  • A comprehensive benefit plan, including flexible vacation, mental health days off, and work-from-anywhere options
  • Access to LinkedIn Learning and internal talent marketplace
  • Opportunities to participate in complex projects and contribute to the objectives and goals of the department
  • A supportive and inclusive work environment

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