Customer Fund Operations Manager

hace 1 día


Xico, México Didi Global A tiempo completo

About the Role

The Customer Fund Operations Manager will be responsible for ensuring the safety and security of customer funds at Didi Global. This role will work closely with the HQ Customer Fund Management team, Finance team, and Treasury team to perform fund reconciliation, manage liquidity, and facilitate funding transfers within Mexico.

Key Responsibilities

  • Perform daily customer fund operations, maintain daily operational systems and procedures, and ensure customer fund security.
  • Ensure flawless execution of daily payment channels transaction reconciliation and handle abnormal payment transactions in a timely manner.
  • Effectively reduce customer fund-related complaints from the customer service side.
  • Manage the fund position, perform fund allocation accordingly, and ensure sufficient liquidity for fintech business.
  • Facilitate funding forecast and handle customer service tickets related to customer fund issues.
  • Ensure high-level customer experience and provide guidance in project implementations.
  • Own the process of continuous improvement, identifying gaps, and proposing mitigation actions.
  • Enhance the customer fund management capability to provide customers with safer fintech products and better customer using experiences.
  • Setup internal SOP and SLA with customer fund management works.

Requirements

  • Spoken languages: Fluent in Spanish (required), English, and Mandarin (highly valued).
  • Years of experience: Minimum of 3 years' experience in fund management, operation with SPEI, and Treasury.
  • Bachelor's/Post Graduate Degree: Bachelor's Degree. Masters in Finance desirable.
  • Knowledge in payments industry, expertise in SPEI.
  • Soft skills: Self-starter, being sensitive to numbers with strong logical mindset, strong leadership, and team leading experience.

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