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Customer Service Operations Manager

hace 2 meses

Xico, México '47 A tiempo completo

About the Role

This is a full-time hybrid position for a Customer Service Operations Manager. The Customer Service Operations Manager will be responsible for creating an exceptional experience for our customers, focusing on accurately and efficiently processing all orders, new customer setup, and order management from start to finish. The role will involve being the primary point of contact for customers, managing day-to-day operations, and working closely with assigned Sales Representatives to meet company goals.

Key Responsibilities

  • Accurately and efficiently process all customer orders in Blue Cherry from start to finish.
  • Communicate with sales representatives to provide order updates and remove obstacles.
  • Maintain open orders to ensure timely shipping and accurate reporting.
  • Accurately and efficiently process all booking orders in GBS from start to finish.
  • Focused attention to building relationships with internal departments and staying up-to-date on deadlines.
  • New product arrivals tracking, orders follow-up (domestic and international).
  • New customer setup and orders in Blue Cherry.
  • Coordinate day-to-day operations procedures and activities with the 3PL team.
  • Generation of orders in Blue Cherry for the 3PL to pick.
  • Focusing on building relationships with accounts operations contacts to keep up-to-date on order delivery requirements and confirmation delivery dates.
  • Upload invoices to client web portals.
  • Approval of 3PL purchases (stickers, clothing bags, clothing sensors).
  • Selection and approval of transportation costs for shipping orders.
  • Weekly purchase orders arrivals tracking.
  • Monthly report (inbound/outbound).

Requirements

  • Bachelor's degree, 5 years' minimum experience.
  • Customer service and inside sales experience preferred.
  • Strong writing, mathematical, and communication skills required.
  • Extremely organized and highly motivated, ability to multitask.
  • Strong computer skills, including Microsoft Office programs.
  • Ability to speak clearly and effectively in English.
  • Demonstrated commitment to teamwork and account results.

About Us

'47 is a sports lifestyle brand established in 1947 and a proud partner of the MLB, NBA, NFL, NHL. We are committed to providing high-quality products to our customers while delivering exceptional customer service.