Sales Enablement Process Consultant

hace 3 semanas

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
About the Role
As a Sales Enablement Representative at Hewlett Packard, you will be part of a growing business unit that provides world-class digital printing solutions. In this role, you will drive processes and tools to keep the sales motion while increasing customer satisfaction and brand loyalty. You will work collaboratively with the Sales Organization, Business Management, Services, and other key stakeholders to drive operational excellence and manage business continuity risks.

About the Job
As a Sales Enablement Representative, you will provide process-consulting expertise to projects and Sales Account teams in developing the required customer solution and enable the efficient execution of operational processes. You will also support the transformation of processes and capabilities required to operate the business. This role involves managing opportunities to cash related to mid-size to large domestic accounts, driving multiple complex operational processes, and acting as a focal point of contact for internal/external stakeholders for moderate to high complex operational matters within the Opportunity to Cash processes.

Responsibilities
- Manage opportunity to cash related to mid-size to large domestic accounts, driving multiple complex operational processes.
- Act as focal point of contact to internal/external stakeholders for moderate to high complex operational matters within the Opportunity to Cash processes.
- Act as a point of escalation and collaborate with other functions to drive resolution of operational issues of medium to high complexity.
- Prepare and run operational performance reviews with country sales and/or strategic customer/partner and support improvement plans.
- Proactively communicate operational processes changes to sales and/or customers/partners and internal clients; support the implementation phase.
- Lead other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
- Drive and/or monitor efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.
- Represent the customer/partner needs and provide business requirements to projects of moderate to high complexity.
- Resolve high impact operational issues (e.g., issues related to global trade and compliance policies, issues with high dollar-value exposure).

Requirements
- First-level university degree or equivalent experience; may have advanced university degree.
- Typically 2-3 years of related experience, preferably in business administration, sales operations, customer experience, finance, contract management or similar.
- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.
- Basic financial and business acumen. Solid understanding of core HP businesses and the revenue cycle.
- Superior research and analytical skills.
- Ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements. Developing consulting, negotiation, and influence skills.
- Project management skills such as design, planning, execution and implementation.
- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above.
- Ability to identify and implement customer-specific process improvements.

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