Technical Specialist

hace 1 semana

Ciudad de México, Ciudad de México Avaya A tiempo completo

About Avaya

Avaya is a leading provider of innovative communication solutions that help businesses deliver exceptional customer experiences. With a global presence and a diverse team, Avaya is committed to being a workplace where authenticity and individuality are celebrated.

About the Opportunity

As an Avaya Technical Specialist, you will play a critical role in providing onsite support for Avaya systems in production, including subsystems, software, and hardware applications. You will work with customers and field personnel to troubleshoot and resolve issues using remote and telephone diagnostic capabilities.

Key Responsibilities

  • Provide remote support for Avaya Aura Communication Manager, Avaya Session Manager, Avaya System Manager, Media Servers, IP Office, and IP networking.
  • Diagnose and troubleshoot SIP environments and system integrations.
  • Support Voice over IP, end points, and trunks.
  • Troubleshoot connectivity issues to peripheral/adjunct equipment.
  • Interface with other vendors, Carrier Service providers, and 3rd party manufacturers.
  • Perform moves, adds, and changes for customers when needed.

Requirements

  • Bachelor's degree in a technical field, such as Telecommunications, Electrical Engineering, or Computer Science.
  • Demonstrable experience managing basic level Operating Systems, Data Bases, HTML protocol, Network systems, and communications protocols.
  • Experience in VoIP and SIP technologies or Avaya technical support experience may be considered.
  • Strong communication skills and ability to work effectively with co-workers and customers.

Preferred Certifications

Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

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