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As a Document Control Specialist - Backend Support at Underwriters Laboratories Inc., you will play a critical role in supporting the overall UL experience for internal and external customers. This position is part of the Global Business Services team, and you will work under general supervision to provide backend support and fulfillment of tasks for Engineering and Customer Service departments.
Key Responsibilities- Attend and complete Foundational Training to acquire process skills and meet qualification requirements.
- Understand UL file structure, terminology, and systems needed for processing backend work.
- Utilize system software and tools (internal and customer-facing) to manage certification documents and correspondence while following appropriate Work Instructions/SOPs.
- Receive projects for processing/fulfilling backend work from various functions and industries. Review project details to ensure readiness of information to process and determine further hand-off to subsequent functions/processes as applicable at the end of project completion.
- Demonstrate ability to analyze data post-certification for discrepancies and proactively communicate with appropriate functions/departments to resolve issues within a project, if any, in order to complete assigned tasks/projects in a timely manner.
- Resolve problems in an expedient, professional, and courteous manner.
- Be a change agent, support Business Transformation efforts, and continuous improvement initiatives that drive quality and efficiency.
- Ability to work effectively with a diverse team.
- Read and follow the Underwriters Laboratories Code of Conduct, and follow all physical and digital security practices.
- Perform other duties as directed.
- 1-2 years of working experience in a similar role.
- Higher Secondary Education/University degree or Diploma is required depending on the region.
- Should possess basic computer knowledge, good keyboard skills, and be well-versed with MS Word.
- English skills (region-based) - intermediate level/should possess strong communication skills, critical thinking, and interpretation skills.
- Ability to handle repetitive day-to-day tasks without sacrificing quality.
- Must work well independently and actively engage in team discussions; providing feedback when applicable.
Underwriters Laboratories Inc. is a global safety science company that has been at the forefront of technological advancement for over 125 years. Our mission is to make the world a safer, more secure, and sustainable place. We take pride in our culture centered on integrity, collaboration, inclusion, and excellence.
We are a company that values innovation and continuous improvement. Our employees are our greatest asset, and we strive to create an environment that fosters growth, learning, and development. If you are passionate about making a difference and working with a talented team, we encourage you to apply for this exciting opportunity.
