Application Support Engineer I
hace 5 días
About Us
Solera stands at the forefront of data and software solutions, dedicated to revolutionizing every interaction within the vehicle lifecycle into a seamless digital journey. Additionally, we offer a suite of products and services aimed at safeguarding life's essential assets, including homes and digital identities. Annually, Solera manages over 300 million digital transactions for approximately 235,000 partners and clients across more than 90 nations. Our diverse team of 6,500 individuals cultivates a unique and innovative environment, committed to delivering the future through cognitive solutions, insights, algorithms, and automation. For further details, please visit our website.
Position Overview
As a member of our global application support team, you will be instrumental in supporting our products worldwide.
Your responsibilities will include managing the application layer and collaborating closely with development teams to enhance product robustness.
This role requires you to troubleshoot, diagnose, and resolve issues related to application functionality, configuration, and user experience.
Key Responsibilities
- Provide 24/7 on-call support on a rotational basis, effectively diagnosing, triaging, and resolving system outages.
- Establish monitoring across all layers of the application technology stack and promptly address alerts.
- Conduct application performance optimization, outage troubleshooting, and implement both short-term and long-term solutions.
- Collaborate with Level 2 support and development teams to deliver comprehensive insights for product enhancements.
- Minimize downtime through improved application architecture and redundancy strategies.
- Develop tools for standardized triage processes, including stack dumps and centralized logging, to facilitate defect resolution.
- Ensure that design, infrastructure, and operational documentation are current and comprehensive.
- Assist in facilitating production deployments.
Qualifications
- Proven experience in leading 24/7 support for critical customer-facing applications, demonstrating technical expertise in rapid issue resolution and implementing permanent fixes.
- Strong analytical and problem-solving capabilities, along with excellent communication and interpersonal skills.
- Basic understanding of software development principles and IT infrastructure.
- Familiarity with cloud platforms such as AWS, Azure, or GCP, along with cloud-related technologies.
- Experience with ticketing systems and support tools.
- A strong sense of intellectual curiosity and a proactive attitude.
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