Application Support Specialist

hace 5 días


Ciudad de México, Ciudad de México Fulcrum Digital A tiempo completo
About the Role

Fulcrum Digital, a leading IT services and business platform company, is seeking a skilled Application Support Engineer to join our team. As a key member of our technical support team, you will play a critical role in ensuring the availability and performance of our application products.

Key Responsibilities
  • Provide high-level technical assistance to development programmers and customers to ensure proper performance.
  • Develop, build, maintain, and test assigned technologies, including associated software and hardware.
  • Assist in implementation, support configuration, and ensure standards, processes, and procedures are in place.
  • Support compliance posture, including escalating potential concerns and implementing risk mitigation plans and control functions.
  • Draft and review status reports, and perform implementation and troubleshooting activities, updating project plans as required.
  • Support business and process improvement initiatives, proactively sharing ideas that may impact team performance.
  • May manage smaller projects/initiatives as an experienced individual contributor with specialized knowledge within the assigned discipline.
  • Support, implement, and manage performance monitoring for our applications.
  • Consult with product and engineering on the operational requirements of software solutions.
  • Perform implementations to optimize platform performance, efficiency, and capacity.
  • May guide others on implementation and troubleshooting activities.
Requirements
  • Demonstrated initiative in building relationships with colleagues from multiple areas (QA, Devops, Governance, Support, Operation).
  • 3+ years of relevant exposure to development of design, technology, and process standards.
  • 3+ years exposure to working with teams that span multiple geographies and time zones.
  • 3+ years experience in Ruby.
  • 2+ years of experience with AWS services.
  • Experience with Cloudwatch, Grafana tools.
  • Experience with optimizing database performance AWS RDS.


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