Application Support Engineer I

hace 2 meses


Ciudad de México, Ciudad de México solera A tiempo completo

About Us

Solera stands at the forefront of data and software solutions, dedicated to revolutionizing every interaction within the vehicle lifecycle into a cohesive digital journey. Additionally, we offer services and products that safeguard life's essential assets, including homes and digital identities. Annually, Solera manages over 300 million digital transactions for around 235,000 partners and clients across more than 90 nations. Our team of 6,500 fosters a unique and innovative culture, committed to delivering the future today through insightful answers, algorithms, and automation. For further details, please visit our website.

Position Overview

Engage with a global application support team, providing assistance for products worldwide.

Oversee the application layer while collaborating closely with development teams.

Act as an extension of development teams to enhance product resilience.

This position entails diagnosing, troubleshooting, and resolving issues related to application functionality, configuration, and usage.

Key Responsibilities

Deliver 24x7 on-call support on a rotational basis, efficiently diagnosing, triaging, and rectifying systems during outages. Establish monitoring across all layers of the application technology stack and swiftly address alerts. Conduct application performance optimization, outage troubleshooting, and implement both short-term and long-term solutions. Collaborate with Level 2 and development teams to provide comprehensive insights for product enhancement. Minimize downtime through improved application architecture and redundancy measures. Develop tools for standardized triage, including stack dumps and centralized logging, to aid in defect resolution. Ensure that design, infrastructure, and operational documentation are current and accurate. Facilitate the deployment of production releases.

Qualifications

Proven experience in leading 24x7 support for critical customer-facing applications, demonstrating technical proficiency in rapid issue resolution and follow-up with lasting solutions. Strong analytical and problem-solving abilities, coupled with excellent communication and interpersonal skills. A foundational understanding of software development and IT infrastructure is essential. Familiarity with cloud platforms (AWS, Azure, GCP) and related technologies is preferred. Experience with ticketing systems and support tools is also valuable. A strong sense of intellectual curiosity and a proactive attitude.

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