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Customer Service Representative for Law Firms
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At VirtualStaffing, we're looking for a detail-oriented and empathetic Legal Intake Specialist to be the welcoming first point of contact for our clients. Your role will be crucial in gathering key case information, preparing documents, and providing top-notch service from the very first interaction.
Key Responsibilities:- Engage with potential clients via phone and email, creating a welcoming and professional first impression.
- Leverage your sales skills to generate leads, guide clients through the intake process, and convert inquiries into active cases.
- Conduct initial client assessments to determine eligibility and ensure the right cases are taken on.
- Organize and gather essential case documents to streamline the process for our legal team.
- Schedule and follow up on client appointments, ensuring timely communication and building rapport.
- Assist in drafting and filing legal documents, helping the team stay organized and efficient.
- Provide exceptional customer service, building trust and enhancing the company's reputation through every interaction.
- Strong English communication skills (C1 level), both written and verbal.
- Bilingual fluency in both Spanish and English is essential.
- 2+ years of customer service experience, with a focus on listening, empathy, and problem-solving.
- Experience in sales or client-facing roles is a must You should be comfortable driving results and converting leads into active cases.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Excellent attention to detail and the ability to manage multiple tasks at once.
- Comfortable working remotely with a reliable internet connection and a quiet, professional workspace.
- Prior experience in a legal setting is a bonus, but not required.
- Own a laptop or desktop (8GB RAM, Core i5 or above) and a stable internet connection (minimum 10 Mbps).
- Availability to work US business hours.
- Competitive Pay: Earn $5 - $9 per hour, based on your skills and experience, for a full-time (40 hours/week) role.
- Future Focused: We offer a retirement plan to help you secure your financial future.
- Health Coverage: Enjoy health insurance to keep you and your family healthy and worry-free.
- Stay Connected: Get a $25 monthly Wi-Fi subsidy to ensure fast, reliable internet.
- Work-Life Balance: Paid time off and paid sick leave so you can recharge and take care of yourself.
