Cloud Support Engineer
hace 6 horas
We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a Cloud Support Engineer, you will be responsible for providing technical support and guidance to our customers on cloud-related issues.
Key Responsibilities- Drive initiatives to improve support-related processes and customer experience through tutorials, how-to videos, technical articles, trainings, and other educational resources.
- Provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.
- Continuously learn and develop new technical skills and professional competencies in groundbreaking technologies.
- Act as an interviewer in hiring processes and coach/mentor new team members.
- Bachelor's degree in Engineering/Computer Science/Mathematics or related field.
- Knowledge or experience with configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto, etc.
- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).
- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java,.NET (C#), JavaScript.
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
We are committed to furthering our culture of inclusion. We have more than thirteen employee-led affinity groups, reaching over 90,000 employees across hundreds of chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences.
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
We are dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded Amazonian and enable them to take on more complex tasks in the future.
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Xico, México Amazon A tiempo completo{"title": "Cloud Support Engineer", "content": "Job SummaryWe are seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing technical support to our customers and internal teams. You will work closely with our customers to resolve complex technical issues and provide guidance on the...
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