Cloud Support Specialist

hace 9 horas


Xico, México Amazon Web Services Mexico S. De R.L. De C.V. A tiempo completo
About the Role

We are seeking a highly skilled Cloud Support Engineer to join our team at Amazon Web Services Mexico S. De R.L. De C.V. As a Cloud Support Engineer, you will play a critical role in providing exceptional support to our customers, helping them to succeed in the cloud.

Key Responsibilities
  • Drive initiatives to improve support-related processes and customer experience through tutorials, how-to videos, technical articles, trainings, and other resources.
  • Provide feedback to internal AWS teams on how to improve our services and work on complex customer problems that span multiple AWS services.
  • Continuously learn and develop new technical skills and professional competencies.
  • Act as an interviewer in hiring processes and coach/mentor new team members.
About the Team

Our team is passionate about delivering exceptional support to our customers and helping them to succeed in the cloud. We are a collaborative and inclusive team that values diversity and innovation.

We are committed to furthering our culture of inclusion and have a range of employee-led affinity groups, innovative benefit offerings, and ongoing learning experiences.

At AWS, we are dedicated to helping our customers innovate and deliver amazing experiences. If you are passionate about cloud computing and customer support, we encourage you to apply for this exciting opportunity.



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