Strategic Customer Experience Director

hace 3 semanas


Xico, México Innovamat A tiempo completo
About the Role

We are seeking a highly skilled Strategic Customer Experience Director to lead our customer experience team in the United States. As a key member of our pioneering team, you will play a pivotal role in shaping efficient post-sale processes and delivering exceptional client satisfaction.

Key Responsibilities:
  • Solve district problematics by addressing issues and questions efficiently, coordinating with operations, supply chain, and tech teams to deliver effective solutions.
  • Work closely with operations, supply chain, and account management teams to define scalable and effective post-sale processes.
  • Lead meetings with districts to ensure successful onboarding and set up of digital platforms and foster strong relationships.
Requirements:
  • A strong desire to learn and grow in a high-demand, fast-paced environment.
  • Comfort juggling multiple responsibilities and multitasking effectively. You should be willing to dive into the details, performing hands-on tasks to gain a deep understanding of the business and help scale it efficiently.
  • An analytical mindset and a problem-solving attitude, ready to tackle challenges creatively and efficiently.
  • A passion for business growth, understanding the commercial aspects of customer experience and the impact on overall business success.
  • Leadership potential, with the ability to inspire, manage, and scale a team across multiple regions.
What We Offer:
  • A dynamic, fast-paced learning environment where you'll navigate early-stage market constraints and go above and beyond as part of our supportive, ambitious small team.
  • You will enjoy additional benefits, such as a unique work environment with 24 vacation days and an extra week in winter. You'll have medical insurance, access to platforms like GymPass and Terapify. You'll also take part in team-building activities and the amazing annual Innovagala.
  • Becoming part of our pioneering team in the US, poised to lead the industry in the near future.
About Us:

Innovamat is the leading global K-12 edtech startup that brings the cutting-edge science of math learning and teaching to the classroom. We have built a unique PreK-8 math curriculum, backed by robust research and loved by 18,000+ teachers worldwide, to structurally change the way students learn by leaving the textbook and workbook behind.

Our Team:

We are more than 320 Math Education enthusiasts in 9 countries. To date, we have reached 2,300+ schools with more than 490,000+ students and 21,500+ teachers who love to work with the Innovamat curriculum.



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