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Customer Experience Manager
hace 1 mes
About Us
TTEC is a global company that helps businesses build customer experiences through technology and humanity. We partner with leading brands to provide exceptional service to millions of customers every day.
Job Overview
We are looking for a Customer Experience Manager to join our team in Mexico City. As a manager, you will be responsible for leading a team of customer service representatives and ensuring they have the tools and resources needed to deliver outstanding service to our clients.
Key Responsibilities:
- Lead and motivate a team of customer service representatives to achieve high levels of customer satisfaction and quality performance.
- Develop and implement coaching plans to improve agent performance and address any issues or concerns.
- Work closely with the Director of Service Delivery to ensure alignment with business objectives and goals.
- Analyze data and metrics to identify areas for improvement and develop strategies to address them.
- Communicate effectively with the team, stakeholders, and leadership to ensure smooth operation and resolve any issues that may arise.
Requirements:
- A minimum of 1 year of experience in a call center or equivalent environment.
- Excellent leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and coaching skills.
- Fluency in English (written and verbal).
What We Offer:
- A competitive salary of $45,000 per year, plus bonuses based on performance.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- Ongoing training and development opportunities to help you grow in your career.
- A dynamic and inclusive work environment that values diversity and promotes work-life balance.
Why Work at TTEC?
We are proud to be an equal opportunity employer and strive to create a workplace that reflects the diversity of our customers and communities. We believe that our employees are our greatest asset and are committed to providing them with the tools, training, and support they need to succeed.
