Senior Customer Experience Manager

Customer Experience Leadership RoleAt Servicios Comerciales Amazon Mexico S. De R.L. De C.V., we seek an experienced Senior Customer Experience Manager to lead our Customer Experience efforts in Mexico.The ideal candidate will have a strong background in customer experience, program management, and data-driven strategies. Key responsibilities include:Acting...

At Lyft, we're committed to delivering exceptional customer experiences. To achieve this goal, we're seeking a skilled Senior Operations Manager - Customer Experience to lead our Support Escalations team.This is a challenging role that requires strong leadership skills, operational expertise, and a passion for delivering results. As a Senior Operations...

About Factorial Hr">Factorial is an all-in-one HR Software company that helps SMEs automate HR workflows, centralize people data, and make better business decisions. With a mission to help organizations succeed, we're committed to fostering talent and innovation within our team.Our Culture">We take responsibility for every project, making decisions rather...

Job SummaryWe are seeking an experienced Customer Experience Manager to lead our customer support team at Tribal Credit.Key ResponsibilitiesDevelop and implement customer support strategies that align with the company's overall business goals.Provide regular updates to the leadership team on customer support performance, including proactively raising...

We are seeking a skilled Customer Experience Manager to join our team at Reckitt.About the RoleAs a Customer Experience Manager, you will be responsible for monitoring e-commerce and social media channels to ensure consumer experience with RB products is captured, addressed, and solved.Main Responsibilities:Manage all consumer contacts to drive positive...

Citi is a leading global bank with operations in over 160 countries. As a Senior Customer Service Operations Manager, you will be responsible for managing a team of customer service representatives to provide exceptional service to external clients.**Job Description:**The role involves overseeing the daily activities of the team, ensuring that they are...

About the RoleWe are seeking an experienced Customer Experience Manager to join our team at Gigamon. This is a key role that requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key ResponsibilitiesDevelop and maintain a deep understanding of customer needs and pain points to drive business growth...

Job SummaryWe are seeking a highly skilled Customer Experience Strategy Manager to join our team at Didi Global. The successful candidate will be responsible for defining and implementing CX strategies to drive business growth and customer satisfaction.Design and implement process improvements to enhance customer experience.Conduct deep dive analysis to...

Estimated salary range: $120,000 - $180,000 per year.About the RoleWe are seeking a Strategic Delivery Experience Manager to join our team in Cuauhtémoc, MEX. As a key member of our Operations department, you will play a critical role in driving customer satisfaction and delivering exceptional results.Key Responsibilities**Customer Focus:** Develop a deep...

**About Us**IWG, a leading provider of workspaces, is revolutionizing the way people and businesses work. With over 120 countries across the globe, we offer our customers flexibility and convenience.We are currently seeking a skilled Dynamic Customer Experience Manager to join our team in Mexico City. In this role, you will be responsible for providing...

OverviewL'Oréal is a true beauty powerhouse dedicated to providing the right product to the right consumer. We offer a vast portfolio of brands to meet every beauty need.We're searching for our next Customer Experience Manager - LATAM to join our team and drive business growth in the region.

About the RoleWe are seeking a Senior Consumer Experience Manager to oversee the management of our service, ensuring that consumers enjoy a timely, seamless and consistent experience across all touchpoints. This includes representing the interests of both consumers and the company, in compliance with Danone standards.The successful candidate will have a...

About the RoleWe are seeking an experienced Senior Customer Experience Specialist to join our team in Ciudad de México. In this role, you will be responsible for delivering exceptional customer service and support to our customers.Key Responsibilities:Support sales representatives and channel partners in processing orders and returns.Provide metrics and...

About Us:">At Emma – The Sleep Company, we are dedicated to providing our customers with the best experience before and after sales, converting them into ambassadors for our brand. We believe in the importance of a well-rested life and strive to create products that help our customers achieve this goal.Your Role:We are seeking an experienced Customer...

At Factorial HR, we're seeking a seasoned Digital Customer Experience Manager to spearhead our Lifecycle Marketing strategy in the German market. The ideal candidate will have a proven track record in designing and executing multi-channel campaigns that drive revenue growth.About UsWe are an all-in-one HR Software company founded in 2016. Our mission is to...

American International Group seeks a highly skilled customer service professional to join our team as a Global Customer Experience Manager.Responsibilities include handling incoming calls from clients, explaining policy benefits and making arrangements for emergency medical treatment, tracking delayed luggage and explaining the process for Trip Cancellation...

Job SummaryZendesk is seeking a skilled CX Associate Manager to play a vital role in supporting our executive programs focused on the executive persona. This person will report to the Sr. Director of Customer Experience and be responsible for executing and delivering targeted executive events and programs.Key ResponsibilitiesMeeting coordination in Google...

About the RoleWe are seeking a highly skilled Senior Operations Manager to lead our Customer Experience team in the United States. This role offers a unique opportunity to shape the future of customer experience for school districts in the US.

The Senior Customer Service Operations Manager plays a pivotal role in driving process improvement and excellence within the Customer Service Function at Citi. This intermediate position is responsible for resolving complex problems and performing in-depth evaluations of processes, procedures, and standards to optimize service delivery.**Key...

About the RoleWe are seeking an exceptional Customer Experience Manager to lead our Account Services team in the Americas. This is a new team at Qualtrics, and we are looking for a seasoned professional to set up the team, design its long-term direction, and foster strong cross-functional relationships within the company.Key ResponsibilitiesBuild a...