Customer Service Advocate

hace 2 días


Hermosillo, Sonora, México Listentrust A tiempo completo

About Listentrust

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Listentrust is a leading organization dedicated to making a positive impact on children's lives. Our team is comprised of passionate individuals who strive to provide exceptional customer service and support to our donors.

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Compensation

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The selected candidate will be offered a competitive salary of $3,300 MXN per week, plus bonuses for outstanding performance.

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Job Description

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We are seeking a skilled Charity Representative to join our team. As a representative, you will be responsible for effectively serving donors and responding to their inquiries in a professional and courteous manner.

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Your key responsibilities will include:

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  • Providing accurate and thorough information to donors regarding their gifts and donations">
  • Recording all donor information accurately in our system">
  • Handling incoming calls while maintaining strict quality standards">
  • Obtaining and assessing all relevant details to handle donor requests efficiently">
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Requirements

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To be successful in this role, you will need:

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  • Advanced or native-level English skills">
  • A minimum of 1 year of experience in a similar customer service role">
  • Familiarity with legal terms and jargon (although not required)">
  • Strong communication and interpersonal skills, including the ability to build connections with donors">
  • Emotional intelligence and the ability to remain composed under pressure">
  • Commitment to adhering to our work schedule and maintaining a stable career history">
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Work Schedule

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The selected candidate will be required to work a flexible part-time schedule, with Sundays off. The exact schedule will be discussed during the hiring process.

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Benefits

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In addition to the competitive salary, we offer a range of benefits, including:

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  • ">
  • Flexible part-time schedule">
  • Sundays off">
  • The opportunity to make a positive impact on children's lives">
  • The chance to develop valuable customer service skills">
  • Competitive bonuses for outstanding performance">
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Work Location

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This position is based in-person at our office location.

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At Listentrust, we prioritize the well-being and satisfaction of our team members. If you are a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.



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