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Front Desk Supervisor

hace 2 meses

Xico, México Marriott International, Inc. A tiempo completo
Job Summary

We are seeking a highly organized and detail-oriented Front Desk Supervisor to join our team at Marriott International, Inc. The successful candidate will be responsible for ensuring seamless guest check-in and check-out processes, resolving any issues that may arise, and providing exceptional customer service.

Key Responsibilities
  • Process guest check-ins and check-outs, including confirming reservations, assigning rooms, and issuing room keys.
  • Resolve guest complaints and issues in a professional and courteous manner.
  • Manage guest accounts, including processing payments and handling any discrepancies.
  • Collaborate with other departments, such as Housekeeping and Bellperson, to ensure smooth operations.
  • Anticipate and address guest service needs, ensuring a high level of satisfaction.
  • Maintain accurate records and reports, including shift logs and daily memo books.
  • Count and balance bank at the beginning and end of shift.
Requirements
  • High school diploma or equivalent required.
  • At least 1 year of related work experience in a hotel or hospitality setting.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and multitask.
  • Physical stamina to stand, sit, or walk for extended periods.
Preferred Qualifications
  • Supervisory experience in a hotel or hospitality setting.
  • Knowledge of hotel operations and procedures.
  • Ability to work independently and as part of a team.
What We Offer

Marriott International, Inc. is an equal opportunity employer committed to diversity and inclusion. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.