DevOps Service Delivery Manager
hace 20 horas
We are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Groupe. As a key member of our organization, you will play a pivotal role in ensuring the maintenance and efficiency of our DevOps cycle, identifying opportunities for improvement, and driving continuous service delivery excellence for our clients.
Your Key Responsibilities:- Manage client relationships, oversee service performance, and ensure that our technical teams deliver optimal solutions.
- Coordinate incident and problem resolution, ensuring timely action to restore services and minimize client impact.
- Oversee the maintenance of application platforms, ensuring issues are addressed within tight deadlines to guarantee uninterrupted service flow.
- Continuously identify opportunities for process and service delivery improvements, leading initiatives to optimize service delivery processes and enhance efficiency.
- Contribute to the development of the service delivery strategy and participate in long-term planning, aligning service delivery objectives with broader organizational goals and strategies.
- Excellent knowledge and experience with Service Management Processes, Service Delivery, and Operations Management.
- Strong understanding of SLAs, incident and problem management, and ITIL service management best practices.
- Proven track record of leading technology initiatives, managing technical staff, and collaborating with business leaders.
- Strong proficiency in Google Cloud Platform (GCP) architecture, including hands-on experience with cloud services, infrastructure management, and automation within GCP environments.
- Exceptional communication abilities, both written and verbal, with a focus on customer relationship management and satisfaction.
Publicis Groupe is a global leader in marketing, media, and digital transformation. We are committed to delivering innovative solutions that drive business growth and customer engagement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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IT Service Delivery Manager
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DevOps Service Delivery Lead
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Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo{"h3": "Job Overview"} At Publicis Groupe, we're committed to helping our clients thrive in a rapidly changing world. As a Service Delivery Specialist, you'll play a critical role in ensuring the successful delivery of our services to clients while maintaining strong relationships and driving continuous improvement. {"h3": "Key Responsibilities"} Manage...
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