DevOps Service Delivery Manager

hace 20 horas


Ciudad de México, Ciudad de México Publicis Groupe A tiempo completo
Job Title: DevOps Service Delivery Manager

We are seeking a highly skilled DevOps Service Delivery Manager to join our team at Publicis Groupe. As a key member of our organization, you will play a pivotal role in ensuring the maintenance and efficiency of our DevOps cycle, identifying opportunities for improvement, and driving continuous service delivery excellence for our clients.

Your Key Responsibilities:
  • Manage client relationships, oversee service performance, and ensure that our technical teams deliver optimal solutions.
  • Coordinate incident and problem resolution, ensuring timely action to restore services and minimize client impact.
  • Oversee the maintenance of application platforms, ensuring issues are addressed within tight deadlines to guarantee uninterrupted service flow.
  • Continuously identify opportunities for process and service delivery improvements, leading initiatives to optimize service delivery processes and enhance efficiency.
  • Contribute to the development of the service delivery strategy and participate in long-term planning, aligning service delivery objectives with broader organizational goals and strategies.
Requirements:
  • Excellent knowledge and experience with Service Management Processes, Service Delivery, and Operations Management.
  • Strong understanding of SLAs, incident and problem management, and ITIL service management best practices.
  • Proven track record of leading technology initiatives, managing technical staff, and collaborating with business leaders.
  • Strong proficiency in Google Cloud Platform (GCP) architecture, including hands-on experience with cloud services, infrastructure management, and automation within GCP environments.
  • Exceptional communication abilities, both written and verbal, with a focus on customer relationship management and satisfaction.
About Us:

Publicis Groupe is a global leader in marketing, media, and digital transformation. We are committed to delivering innovative solutions that drive business growth and customer engagement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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