Senior Service Delivery Manager

hace 22 horas


Ciudad de México, Ciudad de México Backbase Inc. A tiempo completo
Service Manager Role at Backbase Inc.

In this pivotal position, you will oversee the successful delivery of pre-configured dev environments with deployed components of our products and supporting projects post go-live phase.

Key Responsibilities
  • Collaborate with the Customer Success team to discuss requirements and expected delivery timelines.
  • Manage client expectations, handle escalations, and conflicts, and define priorities.
  • Assign tasks to team members and work closely with the Engineering Manager to shape the team's structure and direction.
  • Ensure the team and service are billable to HUB and the customer.
Requirements
  • Proven experience as a client-facing Service Manager in Software Engineering.
  • Basic knowledge of cloud computing, CI/CD, and quality assurance processes in software development.
  • Excellent leadership skills, with the ability to act as a Team Lead.
  • Strong conflict resolution and priority management skills.
  • Exceptional organizational skills, assertiveness, and self-confidence.
  • A can-do attitude and fast decision-making capabilities.


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