Customer Service Representative

hace 4 horas


Saltillo, Coahuila de Zaragoza, México Md Medical Group A tiempo completo

**Job Summary:**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Md Medical Group. As a key member of our call center team, you will be responsible for providing exceptional customer service to our patients, addressing their inquiries, and resolving any issues that may arise.

**Key Responsibilities:**

  • Handle customer inquiries and concerns in a professional and courteous manner
  • Research and provide accurate information to patients
  • Manage and resolve patient complaints in a timely and effective manner
  • Provide patients with product and service information
  • Identify and escalate priority issues
  • Route calls to appropriate resources
  • Follow up with customers as necessary

**Requirements:**

  • High school diploma or equivalent
  • Proven experience in a call center environment
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment
  • Strong organizational and multitasking skills

**What We Offer:**

  • Competitive salary: $15,000.00 per month
  • Bonus structure: productivity bonus and quarterly bonus
  • Full-time position with a regular 8-hour shift

**About Us:**

Md Medical Group is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to creating a positive and supportive work environment that fosters growth and development.



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