Customer Service Representative
hace 4 horas
**Job Summary:**
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Md Medical Group. As a key member of our call center team, you will be responsible for providing exceptional customer service to our patients, addressing their inquiries, and resolving any issues that may arise.
**Key Responsibilities:**
- Handle customer inquiries and concerns in a professional and courteous manner
- Research and provide accurate information to patients
- Manage and resolve patient complaints in a timely and effective manner
- Provide patients with product and service information
- Identify and escalate priority issues
- Route calls to appropriate resources
- Follow up with customers as necessary
**Requirements:**
- High school diploma or equivalent
- Proven experience in a call center environment
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong organizational and multitasking skills
**What We Offer:**
- Competitive salary: $15,000.00 per month
- Bonus structure: productivity bonus and quarterly bonus
- Full-time position with a regular 8-hour shift
**About Us:**
Md Medical Group is a leading healthcare provider dedicated to delivering exceptional patient care and service. We are committed to creating a positive and supportive work environment that fosters growth and development.
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