Air Export Operations Coordinator
hace 1 semana
About AIT Worldwide Logistics
AIT Worldwide Logistics, Inc. is a leading global freight forwarder that helps its customers expand their reach into new markets worldwide. With over 40 years of experience, the company has built a strong network of trusted partnerships in various industries, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial, and life sciences.
Our Mission
We strive to provide our customers with scalable, user-friendly technology and a flexible business model that customizes door-to-door deliveries via sea, air, ground, and rail – on time and on budget. Our expert teammates staff over 100 worldwide locations in Asia, Europe, India, and North America, offering full-service options including customs clearance, warehouse management, and white glove services.
What We Offer
In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k), and Tuition Reimbursement for your personal development. You may also be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.
Job Summary
We are seeking an Air Export Agent I that will coordinate the day-to-day export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Export Agent's primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.
Responsibilities
- Receive and validate customer order (Cargowise Org, Credit, Export POA, Restricted Commodities, Cargo Value, Embargoes/Sanctions, Additional Services, Documentation Requirements, Incoterms)
- Identify best routing / transit option per customer request/SOP
- Anticipate and secure quotation from vendors for all potential order costs
- Issue customer or overseas office/agent quotation & confirm acceptance
- Perform TSA Known Shipper Check
- Secure booking from Airline
- Dispatch inland carriage with subcontractor if applicable
- Accrue for all costs in CargoWise and perform initial profitability check
- Issue customer booking confirmation
- Confirm timely delivery/receipt of cargo and update system milestone
- Receive and validate customer documents
- Ensure receipt of AES Data elements in writing from USPPI (if applicable)
- File AES according to USPPI instructions (if applicable)
- Receive and validate master air waybill
- Track and confirm flight departure and update system milestone
- Issue AIT House air waybill according to customer & destination requirements
- Upload all documents to edocs in CargoWise
- Send Pre-Alert to overseas office/agent
- Confirm final costs, ensuring all are accrued and final profitability check complete
- Issue Invoice to customer/overseas office as required
- Distribute documents as per shipper requirement / SOP
- Manage customer reporting and/or additional system milestones as required
Requirements
- A team player who works well with others – being respectful to our teammates is a Core Value
- A strong work ethic with an appreciation for ownership, independence, accountability, and autonomy in your role
- Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently
- Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture
Preferred Skills
- High school diploma or equivalent
- 0-2 Years Freight Forwarding experience preferred
- Basic math & geography skills
- Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions
- Basic knowledge or ability to learn CargoWise preferred
- Basic knowledge or ability to learn freight movement, air vendors, air space configurations, container
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