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The Service Delivery Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team.
**Key Responsibilities:**
Serve as the primary point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues. Ensure timely and efficient customer inquiries are addressed, maintaining compliance with departmental standards.
**Key Qualifications:**
Proven experience in customer service, with a focus on delivering high-quality service and building strong client relationships. Demonstrated analytical and problem-solving skills, with the ability to communicate effectively with clients and internal stakeholders.
**Additional Requirements:**
A Bachelor's degree or equivalent experience, with a strong understanding of customer service principles and practices. Proficiency in computer systems and tools, with the ability to work independently and as part of a team.
