Driver Support Specialist
hace 2 semanas
Company Overview:
Charger Logistics Inc. is a world-class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world-class transport provider and continues to grow.
We are an entrepreneurial-minded organization that welcomes and supports individual ideas and strategies. Our company invests time and support into our employees to provide them with the room to learn and grow their expertise and work their way up.
Job Title: Driver Support Specialist
About the Role:
This is an exciting opportunity for a motivated individual to join our team based out of Parque Industrial Queretaro. As a Driver Support Specialist, you will be responsible for handling complaints, providing solutions, and advising drivers on company information.
You will also conduct new driver inductions, assist drivers in getting onboard, maintain files, audit reports, and renew driver documents. Additionally, you will establish and manage proper workflow to ensure daily, weekly, and monthly reports and requirements are met.
Responsibilities:
- Handle complaints and provide solutions within set time limits
- Advise drivers on company information
- Conduct new driver inductions
- Maintain driver files and audit reports
- Renew driver documents
- Establish and manage workflow to meet daily, weekly, and monthly reports
- Provide accurate information using the right methods and tools
- Ensure safety and security procedures are followed
- Monitor driver logs and ELD hours of service
- Discipline drivers when necessary
Requirements:
- Good English skills
- College diploma or university degree preferred
- Ability to work in a fast-paced environment
- Ability to multitask, prioritize, and work under pressure
- Ability to be resourceful and proactive in dealing with issues
- High level of personal integrity, objectivity, and honesty
Salary and Benefits:
We offer a competitive salary package, including a savings fund, healthcare benefit package, food coupons, career growth opportunities, high competitive salary, and life insurance. Our company invests time and support into our employees to provide them with the room to learn and grow their expertise and work their way up.
What We Offer:
- Competitive salary: $45,000 - $60,000 per year (depending on experience)
- Savings fund
- Healthcare benefit package
- Food coupons
- Career growth opportunities
- Life insurance
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