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Customer Experience Specialist
hace 2 meses
About the Role
The Operational Excellence Specialist will be part of Marketplace operations and expansion in Mexico. This role requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership.
Key Responsibilities
- Ensure a world-class Seller experience in one of Amazon's fastest-growing businesses and highest-impact initiatives.
- Work with internal areas such as Operations, Transportation, Sales, and Seller Support to ensure the smooth growth of the business.
- Collaborate with internal and external partners to drive business growth and improve customer satisfaction.
What You'll Love About This Role
- Inclusive Team Culture
- Amazon is committed to furthering its culture of inclusion, embracing diversity, and promoting a work environment that values and respects all employees.
- Work-Life Balance
- Amazon offers flexibility in working hours to help you find a balance between your personal and professional life.
- Mentorship and Career Growth
- Our team is dedicated to supporting new members, with a broad mix of experience levels and tenures, and a culture that celebrates knowledge sharing and mentorship.
Requirements
- Fluency in English (speaking, writing, and reading).
