Customer Success Account Manager
hace 4 semanas
Job Summary
The Customer Success Account Manager will be responsible for ensuring the ongoing success and satisfaction of our customers. This includes working collaboratively with customers, internal teams, and leadership to drive customer adoption, retention, and advocacy. The ideal candidate will have a strong understanding of retail technology, hardware, and software, as well as excellent leadership and crisis management skills.
Key Responsibilities
- Develop and execute account plans to drive sustainable growth and customer satisfaction
- Build and maintain strong relationships with key customer personnel and stakeholders
- Collaborate with internal teams to drive customer adoption and retention
- Manage multiple priorities and projects simultaneously
- Ensure operations align with Toshiba Global Commerce Solutions' mission, strategic objectives, and policies
Requirements
- Bachelor's degree with 8+ years of functional experience in solutions delivery
- Proven experience in a Customer Success or equivalent customer-facing role, preferably in a technology or solutions company
- Strong understanding of retail technology, hardware, and software
- Strong leadership and crisis management skills
- 6 or more years of experience managing customers, personnel, and account profit and loss (P&L)
- Experience with service quality assurance, service delivery, logistics, finance, billing, and contract management
- Ability to understand high-level technology concepts and communicate with customer non-IT managers and senior executives
- Strong inter-personal and relationship-building skills
- Demonstrated business acumen to work and lead diverse staff in a multi-cultural remote environment as well as a matrix environment
- Strong analytical, written, oral communication, and presentation skills – proficiency in written and oral English
- Proficient use of technology including MS office programs and Internet resources
Preferred Qualifications
- Experience working in a matrix environment
- Ability to work flexible hours to accommodate early morning/evening meetings/teleconferences with different time zones
Language
English
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