Cloud Service Operations Manager

hace 2 semanas


Xico, México Infor A tiempo completo

Job Summary

As a Service Operations Manager for Infor Managed Services, you will be responsible for managing agreements as per company policies and procedures, project management guidelines, and best practices for service delivery. This role is both strategic and operational in focus and will allow you to work directly with our customers.

Key Responsibilities

  • Act as a primary point of contact between customers, partners, and other Infor departments.
  • Schedule, facilitate, and monitor operational activities with respect to the IMS contract.
  • Monitor project implementations and provide comprehensive updates on overall support and/or implementation progress, issues, key milestones, and risks within Infor.
  • Evaluate and escalate critical issues to prevent any service degradation.
  • Ensure a smooth transition from implementation to go-live to stable operations and continuation of relationship Infor Services.
  • Provide feedback to Infor consulting teams, partners, and cloud operations to ensure continuous improvement.

Requirements

  • ERP experience with SaaS/Cloud solutions.
  • Customer management skills.
  • Written/verbal English communication and presentation skills.
  • Analytical, time management, and organizational skills to manage multiple tasks simultaneously.
  • Ability to respond quickly to changing demands and market conditions.
  • Experience working in a matrixed environment.
  • ITIL Certification.

About Infor

Infor is a global leader in business cloud software products for companies in industry-specific markets. We build complete industry suites in the cloud and efficiently deploy technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.



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