Customer Service Associate

hace 4 días


Zapopan, Jalisco, México Td Synnex A tiempo completo
About the Role

We are seeking a highly organized and detail-oriented Customer Service Associate to join our team. As an Order Entry Associate, you will play a vital role in maintaining and enhancing our partnerships by efficiently managing various operational tasks.

Your primary responsibilities will include:

  • Updating and managing price files to ensure accurate and up-to-date pricing information.
  • Maintaining a systematic approach to organizing and managing price files to facilitate ease of access and retrieval.
  • Ensuring agreements align with company policies, legal requirements, and specific partner needs.
  • Generating timely and accurate quotes for partners based on their specific requirements and pricing guidelines.
  • Communicating effectively with partners to address any queries or concerns related to the quotes.
Responsibilities

Some key responsibilities of this role include:

  • Regularly updating price files to ensure accuracy.
  • Maintaining a well-organized system for managing price files.
  • Ensuring agreements meet company and partner requirements.
  • Providing accurate and timely quotes to partners.
  • Communicating effectively with partners via phone, email, or other means.
Requirements

To be successful in this role, you will need:

  • A minimum of +1 year experience in order entry, pricing, or quotation.
  • English language proficiency (B2+ or above) - both written and verbal.
  • An Associate's Degree in Business, IT, or a related field preferred.
  • High School diploma required.
  • Basic data entry and mathematical skills.
  • Effective communication skills, both written and verbal.
Benefits

We offer a competitive salary and benefits package, including:

  • An estimated salary range of $45,000 - $60,000 per annum.
  • Elective benefits tailored to your country and lifestyle.
  • Opportunities for career growth and professional development.
  • Enhanced personal well-being through seminars, events, and programs.


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