Help Desk Support Specialist

hace 2 días


Xico, México Sgi Global, Llc A tiempo completo

We are seeking a highly skilled Help Desk Support Specialist to join our team at Sgi Global, LLC. The ideal candidate will have excellent communication skills and the ability to troubleshoot technical issues efficiently.

**Job Summary:**

This is a full-time position located in Mexico City, Mexico. As a Help Desk Support Specialist, you will be responsible for providing top-notch support to our staff, ensuring that all technical issues are resolved promptly and effectively.

**Key Responsibilities:**

Supporting Staff:

  • Control office access and coordinate staff badges with the property administrator.
  • Coordinate configuration and assignment of internet, telephone, and essential services in the office.
  • Identify needed equipment and supplies for staff and coordinate the purchase with Facilities.

Maintenance and Repair:

  • Schedule and oversee maintenance and repair of office equipment and spaces.
  • Manage and update program inventory of cell phones, laptops, furniture, etc., ensuring accountability through SharePoint and hand receipts.
  • Handle disposal of obsolete equipment and changes in IT equipment assignments.

Service Contracts and Training:

  • Monitor and establish service contracts.
  • Provide SharePoint and other types of training as requested.

Emergency Protocols:

  • Develop and maintain emergency protocols for natural and man-made disasters.
  • Oversee the Civil Protection Program.

Problem-Solving and Communication:

  • Problem-solve arising issues and propose manners to streamline and improve operations.
  • Establish priorities, review progress, and keep management informed of all aspects relating to the Engineering Services.

The estimated salary for this position is around $45,000-$55,000 per year, depending on experience.

Sgi Global, LLC provides equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.



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